If you're receiving the below message while trying to get in the game, please follow the steps below.
1. 1. Right click your Network icon at your right side of task bar and then click on Open Network and Sharing Center to open Network and Sharing center.:
2. 2. Left click on your Connections:
3. 3. Left click on Properties:
4. 4. Find Internet Protocol version4 (TCP/IPv4), tick and select it, and then click Properties:
5. 5. Choose Use the following DNS server addresses, and fill with the information below and press OK:
Set Preferred DNS server as 220.127.116.11 and Alternate DNS server as 18.104.22.168
If it doesn't solve your problem, please contact our support and describe your problem. We will do our best to help with this issue.